Thursday, January 23, 2025
Tractor Tyres Direct

McCormick: Dealers work together to bolster customer service

When two businesses have similar interests but complementary skills, locations and product lines, it often makes sense to work together. That’s the scenario that has brought together farm tractor sales and service dealer Hilton Machinery, based at Market Drayton, Shropshire, and amenity equipment specialist Burrows Grass Machinery, located between Stafford and Cannock.
“By working with Burrows Grass Machinery, farming customers in the southern part of our territory will have a local source of McCormick parts and a workshop facility for servicing and repairs,” explained Julian Kearne of Hilton Machinery. “And as our sub-dealer for McCormick tractors supplied to the groundscare sector, customers will benefit from Burrows’ specialist knowledge and experience.”
Hilton Machinery was awarded the McCormick sales and service franchise for Staffordshire and parts of Shropshire and Cheshire in 2010, and upgraded its operation the following year by moving into new workshop, parts and retail premises in Market Drayton.
The company has successfully reintroduced the McCormick range into the area, partly thanks to the appeal of the four- and six-cylinder tractors, but also by investing in product support. Last year the company appointed senior service technician Eric Derry to add to the firm’s resources for workshop and on-farm repairs and maintenance.
“Eric lives near Cannock only 10 minutes away from Burrows in the southern part of our McCormick territory, so as part of our new arrangement we can pull a tractor into the workshops there for him to work on rather than shipping it across to Market Drayton,” added Mr Kearne. “It means we can look after customers in that part of our territory more easily and efficiently.”
Customers in the area will also have access to a stock of McCormick parts held at the Burrows’ premises and can pick-up urgent spares orders from there too.
“We have a reciprocal arrangement to supply our farming customers with the mowers and other small equipment sold by Burrows,” Mr Kearne said. “Our arrangement will benefit the customers of both businesses.”
The showroom, parts and workshop on the A34 at Bednall, between Stafford and Cannock, served as an International Harvester dealership for many years. Today, Burrows Grass Machinery, which is part of the Darlaston-based Rubery Owen Group, occupies the premises as a major supplier of professional groundscare equipment to local authorities, contractors and golf courses.
“We have a franchise that gives us compact tractors, but there’s increasing demand for sturdier 80-120hp machines to handle bigger gang mowers and other vegetation control equipment,” the company’s Clive Watton said. “The McCormick products in this power sector are ideal for our customers, who want a relatively simple, easy-to-drive tractor that’s reliable and represents good value for money.”

For more information visit: http://mccormick.agriargouk.co.uk.