Josh Ward has been appointed to the role of product support technician at manure spreader manufacturer GT Bunning & Sons.
Based at the company’s factory at Gressenhall, Norfolk, Mr Ward gained his practical knowledge through a John Deere apprenticeship with Ben Burgess at Beeston, Norfolk. He started there when he was 16-years old, and this experience has provided a sound technical base for his current position.
“I completed my four-year apprenticeship to become master technician and worked on all equipment sold by the dealer from tractors to combines, irrigators, potato equipment, manure spreaders and Manitou telehandlers,” he said.
Mr Ward has worked for Bunning since 2017, and his training in engineering, and the company says his familiarity of attending breakdowns and call outs in the field make him an ideal fit for his new role.
“I work with a lot of our end users, talking to them about any issues they may have and diagnosing them over the phone,” Mr Ward said. “I’ll talk the customer through steps to fix the issue, which can range from a hydraulic fault to assistance with weigh cells, ISObus and variable-rate systems. If it can’t be fixed over the phone, I’ll find out the cause of a problem and as much information as possible before sending a technician out.”
Another part of Mr Ward’s role is dealing with warranty claims and supporting dealers to become more knowledgeable on the products so they can fix problems and provide machine updates autonomously.
“One of the best things about working for a tightknit company like Bunning is that problems flagged up by customers are fed straight back into the drawing office and directors, so everyone is aware of what’s going on in the field and changes can be made very quickly to rectify issues.”
