In addition to availability on Case IH Axial-Flow 250 series combines, a new Safeguard Connect combination of added-value telemetry services grouped to encompass all aspects of service support is now also available for the brand’s Steiger, Quadtrac, Magnum and Optum tractors.
Complementing AFS Connect telemetry, it includes extended Safeguard warranty (standard/optional according to market), pre-season inspection, dealer remote support, MaxService 24/7 back-up, AFS Connect subscription and full operator training.
The AFS Connect Farm portal, that enables viewing, editing, management, analysis and utilisation of agronomic data collected by AFS Connect, also forms part of Safeguard Connect, enabling monitoring and management of machines and fleets via the portal through a PC or the AFS Connect Farm app. With permission, dealers can also monitor machines and provide support for any issues that arise.
As part of Safeguard Connect, operators benefit from Case IH dealer training on all functions and capabilities to extract maximum potential from full operating knowledge and exploitation of features.
Performed annually, a pre-season check is a further part of Safeguard Connect, with machines subject to a professional inspection developed specifically for Case IH models and performed according to official Case IH inspection lists by qualified dealer technicians. It covers more than 200 checks, ensuring high-level maintenance and helping prevent downtime. Upon completion, the customer can decide whether to commit to any recommended repairs.
In partnership with dealers, Case IH MaxService 24/7 harvest season support includes phone and online back-up to connect the customer directly with Case IH should additional assistance be required, to get machines with issues back to work as quickly as possible. Examples include 24/7 priority parts shipment as well as in-field support of dealer engineers by Case IH technicians.
Case IH control room technicians, who constantly monitor the statuses of connected Case IH machines, are quickly alerted to any issue with the vehicle, enabling proactive management and helping ensure resolution a problem occurs, maximising productivity and avoiding downtime.
Safeguard warranty is Case IH’s extended warranty programme. Standard in certain European markets and optional in others, Safeguard provides the same cover in the following two years as the standard first year. It’s extendable up to five years/6,000 hours depending on model, insuring against unexpected repair costs for peace of mind, controlled operating costs and protection of resale value.
“Our core focus, like that of our dealers, is customer expectations of our products and services,” Case IH services and warranty director for EMEA, Benoît Gottrand, said. “Making Safeguard Connect available on large Case IH tractors alongside Axial-Flow 250 series combines underlines the premium customer support that backs our equipment.
“Supporting machines once sold is integral to all we do, helping customers focus on farming by maximising machine reliability and productivity, to help ensure their businesses operate smoothly and run profitably.”
